EverFrames respects your privacy and is committed to protecting your personal information. This policy explains how we use personal information when you browse our website, contact us, request a quotation or purchase windows, doors and related products from our online shop.
EverFrames is responsible for the personal information described in this policy and acts as its data controller under UK data protection law.
You can contact us about this policy or your personal information using the following details:
EverFrames
24 Landport Terrace
Portsmouth
United Kingdom
PO1 2RG
Email: sales@everframes.co.uk
Telephone: +44 (0) 3330 348711
Depending on how you use our website and services, we may collect:
We collect information directly from you when you use our website or communicate with us. We may also receive payment confirmations, delivery updates and other information from organisations involved in fulfilling your order.
Where information is necessary to process an order or meet a legal obligation, we will make this clear when collecting it. If you do not provide that information, we may be unable to complete your purchase or provide the requested service.
We use personal information only where we have a lawful basis under the UK General Data Protection Regulation and the Data Protection Act 2018, as amended.
| What we use information for | Our lawful basis |
|---|---|
| Preparing quotations and responding to requests before you buy | Taking steps at your request before entering into a contract |
| Processing orders and payments, arranging delivery and providing contractual aftercare | Performing our contract with you |
| Providing an account you request | Performing our contract with you |
| Answering general enquiries and managing customer service | Our legitimate interest in responding to customers and operating our business |
| Maintaining records required for tax, accounting and consumer protection | Meeting our legal obligations |
| Securing the website and investigating fraud or misuse | Our legitimate interest in protecting customers, our website and our business |
| Handling disputes and establishing or defending legal claims | Our legitimate interest in protecting our legal rights |
| Sending promotional communications where offered | Your consent, or our legitimate interest where the existing-customer exception described below applies |
Where we rely on legitimate interests, we consider your rights and the impact on you. You can contact us to find out more or object to this use of your information.
When you make a purchase, information necessary to complete the transaction is processed by the payment provider supporting your chosen payment method. This can include payment details, billing information, the order amount and information needed for security checks.
We use payment confirmations and transaction records to process orders, reconcile payments and manage refunds. Payment providers may also use information for their own legal, security and fraud-prevention responsibilities, as explained in their privacy notices.
Please do not send payment card details to us by email.
We may share relevant information with organisations that help us operate our online shop and fulfil your order, including:
We limit the information shared to what is needed for the relevant purpose. Organisations processing information on our behalf are required to protect it and use it under our instructions. Some recipients, such as payment providers, may act as independent controllers for their own purposes.
Where we offer promotional emails or text messages, we send them with your consent or where the law permits us to contact you about our own similar products following a purchase or a discussion about buying from us. In the latter case, we must have offered you a clear opportunity to opt out when collecting your details and in each message.
You can unsubscribe at any time using the method provided in the message or by contacting sales@everframes.co.uk. We may retain a limited record of your preference so we can honour your request.
Opting out of marketing does not prevent us from sending necessary messages about your orders, payments, delivery or customer service enquiries.
Cookies are small files stored on your device. Our online shop uses cookies and similar technologies to support functions such as remembering your basket, maintaining your session and operating the checkout.
Where we use optional technologies that require consent, we will ask for your permission before using them and provide information about their purposes and how to change your choice. Any additional analytics or advertising use must be explained in the relevant cookie information when offered.
You can manage or delete cookies through your browser settings. Blocking necessary cookies may prevent parts of the shop, including the basket or checkout, from working correctly. You can also contact us for help with your cookie choices.
Some service providers may process information outside the United Kingdom. Where this involves a restricted international transfer, we must ensure an appropriate legal mechanism is in place. This may be a UK adequacy arrangement or approved contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum, together with any additional measures required.
You can contact us for details of any international processing relevant to your information and how to obtain a copy of the applicable safeguards.
We keep personal information for as long as necessary for the purpose for which it was collected. We determine retention periods by considering:
Where you have an account, we consider whether it remains active and whether its information is still needed. Closing an account does not necessarily mean we can delete order records that we must keep for another lawful purpose.
When information is no longer needed, we delete it securely or anonymise it. You can contact us for further information about the retention of your records.
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration and misuse. Access is limited to those who need the information for their work.
No online service or method of electronic transmission can be guaranteed completely secure. Where you have an account, keep your password confidential and contact us if you suspect unauthorised use.
Depending on the circumstances, you may have the right to:
You can object to the use of your information for direct marketing at any time.
To exercise your rights, contact sales@everframes.co.uk or use the postal address or telephone number above. We may need to verify your identity. We normally respond within one month and without charge. If a lawful extension or exception applies, we will explain it.
If you are concerned about how we use your information, please contact us so we can investigate and respond.
You also have the right to complain directly to the Information Commissioner’s Office, the UK data protection regulator. Visit ico.org.uk/make-a-complaint for information about making a complaint.
We may update this policy to reflect changes to our services or the way we handle personal information. The latest version will be published on this page with its updated date. Where required, we will notify you of significant changes and obtain fresh consent before using information for a new purpose.
